Shipping & Returns


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Bulk order shipping:

Please also note that the shipping rates for Bulk order we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilograms. Please Contact Us for your shipping options.

New Zealand delivery options (under 3 kg):

Delivery Type

Delivery Time-frame

For Orders Total(after discounts have been applied)

Delivery Charge

Standard Delivery_Urban

Within 5-10 working days from receipt of order to New Zealand Urban 

Up to $69


 Standard Delivery_Rural

Within 5-10 working days from receipt of order to New Zealand Rural

Up to $69


Free Standard Delivery

Within 5 -14 working days from receipt of order to New Zealand residents

$69 and over


International Standard Delivery

Within 5-14 working days out side of New Zealand Up to $69 $10.5

Collect from Showroom or Warehouse

9am-5pm Moday- Friday

Any value



Authority to leave parcels in a safe place:

Factory Host provides customers a convenient delivery option whereby parcels are left in a safe place at home without someone needing to be there to sign for the parcel. 

If there isn’t a safe place to leave a parcel or if the weather is not permitting, the parcel is returned to the depot and a card is left in a letterbox for parcel collection later.

Delivery Exclusions:

  • Priority delivery applies to most New Zealand destinations. Customers on the NZ Rural Delivery Postal route should allow an additional two working days for delivery.
  • Priority delivery is not available for international orders.
  • Priority delivery is not available on public holidays.
  • Any items on back-order or wait-list will be sent via standard delivery once in stock.

International Delivery:







Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.